FAQs

Can't see the discount code option on Mobile?

To see the space where you can enter the discount code on your mobile phone, you can click on Show Order Summary. You will also find this option once you have chosen your shipping option. 

When will my order ship?

Our shipping time has not been affected by COVID-19! Typically, orders ship within 48 hours of purchase. Please allow 5-8 business days for standard shipping. Expedited shipping options are available with either 2 or 3-day shipping (selected during checkout). Orders placed after 1pm on Friday may not ship until Monday morning. 

What is your return policy?

Returns and exchanges are accepted for all unworn items within 30 days of purchase for a full refund with free return shipping (U.S. orders).

Heirs & Hers accepts all unworn items for a refund to original payment, e-gift card, and/or exchange within 30 days of purchase.

Return or exchange online: email help@heirsandhers.com to request a return shipping label. You can then print the shipping label and drop off at the carriers listed on the label (USPS or FedEx). You will receive an email when your return is received and your refund has been processed.

Heirs & Hers is happy to offer exchanges for a different size and color in the same style! Your exchange order will now ship when the original order has been returned via the mail.

Does Heirs & Hers ship internationally?

Not yet! Unfortunately Heirs & Hers does not ship internationally at this time. Sign up for updates via email. 

Size Chart: